Many organisations require compliance training. Compliance training is carried out to ensure that employees are aware of the organisation’s relevant internal policies and rules as well as policies and procedures from external regulatory bodies and includes elements of safety, laws, consumer protection, and other regulatory practices. Compliance training is a mandatory part of the hiring process in certain industries.
Failure to meet compliance standards can result in severe penalties, such as hefty fines.
Employees get enrolled in the training to help them avoid penalties and stave off injuries at their jobs. A compliance learning programme that’s dense with information runs the risk of being boring an unengaging. Such a programme is a waste of time, money, and resources.
So what’s the solution? Micro-learning.
Micro-learning is a form of continuous learning that breaks down larger pieces of information into small, bite-sized chunks of content in multiple different formats, sometimes delivered repetitively over time. Compared to classroom training or once-off training exercises, micro-learning is proven to increase retention of knowledge and drive behavioural change. Micro-learning lessons can be completed in minutes, often from anywhere. This type of training can be used across a variety of industries and can be adapted to serve many needs.
The number one benefit of micro-learning is that it is convenient for the learner – lessons can be slotted into a busy work schedule and the learner can engage whenever and wherever it suits them.
Micro-learning in this scenario is best delivered through a mobile app – such as Surge9 – since people are accustomed to reaching for their smartphones during brief periods of downtime.
Mobile micro-learning is perfect for combating the “forgetting curve”, a scientifically proven concept that states 79% of new information is forgotten within 30 days. Micro-learning is often constantly reinforced, meaning that new information is repeated and retained much more efficiently.
Lessons are designed to cover a single topic at a time, so that learners aren’t overwhelmed by new information. This removes distractions and allows learners to give the content their full focus, which increases the rate at which they reach full comprehension of the subject matter. Shorter lessons with fewer key topics are easier to digest as well as easier to recall.
Micro-learning can be used effectively in compliance training to achieve the following outcomes: higher engagement, higher completion rates (within the stipulated time), long-term retention, triggers to behavioural change (leading to the right behaviour, in line with the compliance mandate). The benefits it offers to the learner are flexibility to complete training on the go and on the device of their choice. Micro-learning enables reinforcement learning (repetition of key learning outcomes) to drive behavioural change.
There are several ways to implement micro-learning into compliance training.
Scenario-based training modules: Realistic scenarios help employees improve their ability to make real-time decisions. These scenarios need to be relevant to compliance training or they run the risk of being counterproductive. Through scenarios, learners become more prepared to face the realities of the job. This helps not only in compliance training but in making them more efficient in their role. Include real-life pressures in the module to prepare them for what’s ahead in the real world. Branching scenarios are useful in boosting learners’ decision-making skills.
Infographics: These help make content more visually appealing. Infographics aren’t just insightful and informative, they’re also interesting and entertaining to read. These graphics highlight only the most important information relevant to the topics they cover. It is a combination of both text and images that help highlight the key takeaways. Remembering all the information and rules of compliance training can be incredibly overwhelming at times, so using the benefits of infographics makes recalling information much easier, especially when divided into separate topics.
Explainer animations: Use animations synced with audio to keep learners engaged. These animations can be used to outline real-world situations that are more memorable than when simply written out. Keep the animations short and sweet to keep the viewer’s attention.
Gamification: This is one of the most effective ways to keep learners engaged. Using it in mobile apps in a micro-learning setting promotes competition in a learning environment. Learners who attempt to outperform their peers through gamified learning will grasp the material more fully as they try to become number one on the leader board. This can help improve employee efficacy.
Short safety demos: Too many dramatic videos regarding safety compliance can be distracting or boring to employees, but with bite-sized safety demo videos you can put learners through the safety measures of the organisation. These videos can help you to minimise injuries and risks attached to the training. Opt for an authoring tool to help create these videos. With the right authoring software, it’s simple to create engaging video demos that meet your compliance training needs.
Even though compliance training is serious business, that doesn’t mean that the training needs to be tedious. Micro-learning is one of the most effective strategies in building modules that are memorable and engaging. Micro-learning is digitally-enabled and allows the personalisation of the entire learning experience, offering easy accessibility across multiple devices.
Reach out to us for all your micro-learning needs, we have got it covered!
Written by Rob Ewart