Our Training and Learning Solutions

Here are some of your challenges we can help with:

 

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CONTACT CENTERS

INDUCTION & ONBOARDING

 

Your Challenge

How do you keep your staff engaged, motivated and empowered in a notoriously high staff turn-over environment?

How do we help your business?

TTRO can help develop digital training solutions that will complement and enhance your organisation’s onboarding process and beyond, that will help attract and retain your staff in very competitive times. Investing in your Human Capital is key for your organisation’s growth!

Our exciting digital solutions will assist in developing employee confidence and organisational buy-in and fosters each individual’s talent on their journey to success, benefiting both the new employee and the business alike.

Digital onboarding is a highly effective mechanism that organisations can communicate their core company values, their culture and essential training, across global or local teams which is affordable, effective and most importantly measurable. Through a high engagement approach from pre-onboarding through to post onboarding (technically there is no “end” to onboarding), individuals will have a far better understanding of the business structure and operations, ensuring for easy alignment with business strategy, and what it expected from them as a successful employee.

We have an array of digital learning tools suited to your environment and people, to help them integrate seamlessly into your business and become your future brand ambassadors and star performers.

 

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CONTACT CENTERS

CUSTOMER SERVICE

 

Your Challenge

How do you ensure and strengthen great customer service, that keeps your customers returning with confidence?

How do we help your business?

Customer facing or Call Centre staff are more than likely the first point of contact your customers have with your brand, how do you ensure that they will have a great experience?

At TTRO we understand the face-paced environments these learners are in and through our effective digital training solutions, we are able to push on demand training quickly and effectively to upskill your staff on products or solutions, so that they are constantly up to date with the information they will need to assist your customers purchasing decisions.

To ensure a great customer experience, we can help with instil behavioural change through our technology enabled micro-learning approach that provides measurable daily bursts of knowledge to reinforce information and close performance gaps, boosting your employees skills and confidence and ultimately boosting your bottom line.

 

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CONTACT CENTERS

PRODUCT TRAINING

 

Your Challenge

How do you rollout new product knowledge to your workforce quickly and efficiently to increase sales?

How do we help your business?

Using our digital training solutions, new information can be pushed to learners quickly and efficiently across a large-scale workforce. Save costs on traditional instructor lead training, by deploying on demand training through one of our learner platforms that learners can access anywhere and at any time. We understand the nature of the Call Centre environment and have formulated effective learning solutions that can be deployed as micro-learning, short bursts of easily digestible training which does not take away learners from their desk for long periods of time.

Through measurable analytics managers can quickly and easily identify performance gaps, and push required training to get learners back up to speed.

TTRO has a developed a virtual advisory tool that is able to be mapped against your product suite. This enables your sales agents a quick product offering, through real-time diagnostics, that will match the customer’s needs without the sales agent having to recall multiple ranges and product options. This in turn reduces the sales cycle, eliminates the need for ongoing product training and provides relevant products to your customer quickly and efficiently.

 

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CONTACT CENTERS

RISK & COMPLIANCE

 

Your Challenge

How do you keep your staff efficiently informed and up to date with regards to legislation and compliance changes?

How do we help your business?

In the fast-paced world of Call Centres, your staff need to be aligned to regulatory practices at all times, to ensure consumer protection, reduce fraudulent activity and be compliant against global standards. Failure to do so may result in heavy penalties and a severe risk to your organisation’s reputation.

With TTRO’s digital training solutions, you are able to deploy training quickly and efficiently across your organisation.

We understand that the nature of this content is not always very exciting, but we take extra care to create interactive and engaging experiences for learners so that they are able to apply the knowledge in the workplace. Through measurable learner data, managers can confidently tick the all-important audit tick box, and identify any performance gaps that can be improved with reinforcement training, keeping your workforce compliance savvy.

 

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CONTACT CENTERS

SYSTEMS TRAINING

 

Your Challenge

How do you upskill your staff quickly and efficiently when new systems or process are introduced, whilst retaining a high-performance output?

How do we help your business?

TTRO can assist with your systems or process training, quickly and cost-effectively through our digital training solutions. We create software simulations that learners can practice and understand new processes or new software without any risk to the live system or data. Results are measurable, and performance gaps can be easily identified and remedied through reinforcement training, minimizing downtime and keeping your organisation operating at maximum efficiency levels.

 

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CONTACT CENTERS

ROLE SPECIFIC TRAINING

 

Your Challenge

How does your organisation invest in their staff to retain top talent and help develop specific competencies?

How do we help your business?

Through measurable data Managers can identify high performing employees and with our engaging digital training solutions help build and develop talent within the organisation. We help you equip your star talent with the tools and knowledge they require to take your business to greater heights. Investing in your people is the best investment you can make for the next generation of future leaders.

 

Contact Centers mini banner

CONTACT CENTERS

CYBER SECURITY

 

Your Challenge

In today’s online world how do you prepare your workforce to effectively minimise risks to themselves and to their organisation?

How do we help your business?

Through our digital solutions and comms enablement platforms TTRO can help bring cyber security awareness to your workforce helping to mitigate potential risks to your business’s data. As fast as these risks can be identified, we can send real-time information to your staff educating them on how to avoid any potential data breaches. Your organisation’s best defence against malicious attacks is an informed one!

 

Induction & Onboarding

Induction & Onboarding

Your Challenge

How do you keep your staff engaged, motivated and empowered in a notoriously high staff turn-over environment?

How do we help your business?

TTRO can help develop digital training solutions that will complement and enhance your organisation’s onboarding process and beyond, that will help attract and retain your staff in very competitive times. Investing in your Human Capital is key for your organisation’s growth!

Our exciting digital solutions will assist in developing employee confidence and organisational buy-in and fosters each individual’s talent on their journey to success, benefiting both the new employee and the business alike.

Digital onboarding is a highly effective mechanism that organisations can communicate their core company values, their culture and essential training, across global or local teams which is affordable, effective and most importantly measurable. Through a high engagement approach from pre-onboarding through to post onboarding (technically there is no “end” to onboarding), individuals will have a far better understanding of the business structure and operations, ensuring for easy alignment with business strategy, and what it expected from them as a successful employee.

We have an array of digital learning tools suited to your environment and people, to help them integrate seamlessly into your business and become your future brand ambassadors and star performers.

Customer Service

Customer Service

Your Challenge

How do you ensure and strengthen great customer service, that keeps your customers returning with confidence?

How do we help your business?

Customer facing or Call Centre staff are more than likely the first point of contact your customers have with your brand, how do you ensure that they will have a great experience?

At TTRO we understand the face-paced environments these learners are in and through our effective digital training solutions, we are able to push on demand training quickly and effectively to upskill your staff on products or solutions, so that they are constantly up to date with the information they will need to assist your customers purchasing decisions.

To ensure a great customer experience, we can help with instil behavioural change through our technology enabled micro-learning approach that provides measurable daily bursts of knowledge to reinforce information and close performance gaps, boosting your employees skills and confidence and ultimately boosting your bottom line.

Product Training

Product Training

Your Challenge

How do you rollout new product knowledge to your workforce quickly and efficiently to increase sales?

How do we help your business?

Using our digital training solutions, new information can be pushed to learners quickly and efficiently across a large-scale workforce. Save costs on traditional instructor lead training, by deploying on demand training through one of our learner platforms that learners can access anywhere and at any time. We understand the nature of the Call Centre environment and have formulated effective learning solutions that can be deployed as micro-learning, short bursts of easily digestible training which does not take away learners from their desk for long periods of time.

Through measurable analytics managers can quickly and easily identify performance gaps, and push required training to get learners back up to speed.

TTRO has a developed a virtual advisory tool that is able to be mapped against your product suite. This enables your sales agents a quick product offering, through real-time diagnostics, that will match the customer’s needs without the sales agent having to recall multiple ranges and product options. This in turn reduces the sales cycle, eliminates the need for ongoing product training and provides relevant products to your customer quickly and efficiently.

Risk & Compliance

Risk & Compliance

Your Challenge

How do you keep your staff efficiently informed and up to date with regards to legislation and compliance changes?

How do we help your business?

In the fast paced world of Call Centres, your staff need to be aligned to regulatory practices at all times, to ensure consumer protection, reduce fraudulent activity and be compliant against global standards. Failure to do so may result in heavy penalties and a severe risk to your organisation’s reputation.

With TTRO’s digital training solutions, you are able to deploy training quickly and efficiently across your organisation.

We understand that the nature of this content is not always very exciting, but we take extra care to create interactive and engaging experiences for learners so that they are able to apply the knowledge in the workplace. Through measurable learner data, managers can confidently tick the all-important audit tick box, and identify any performance gaps that can be improved with reinforcement training, keeping your workforce compliance savvy.

Systems Training

Systems Training

Your Challenge

How do you upskill your staff quickly and efficiently when new systems or process are introduced, whilst retaining a high-performance output?
 

How do we help your business?

TTRO can assist with your systems or process training, quickly and cost-effectively through our digital training solutions. We create software simulations that learners can practice and understand new processes or new software without any risk to the live system or data. Results are measurable, and performance gaps can be easily identified and remedied through reinforcement training, minimizing downtime and keeping your organisation operating at maximum efficiency levels.

Role Specific Training

Role Specific Training

Your Challenge

How does your organisation invest in their staff to retain top talent and help develop specific competencies?
 

How do we help your business?

Through measurable data Managers can identify high performing employees and with our engaging digital training solutions help build and develop talent within the organisation. We help you equip your star talent with the tools and knowledge they require to take your business to greater heights. Investing in your people is the best investment you can make for the next generation of future leaders.

Cyber Security

Cyber Security

Your Challenge

In today’s online world how do you prepare your workforce to effectively minimise risks to themselves and to their organisation?

How do we help your business?

Through our digital solutions and comms enablement platforms TTRO can help bring cyber security awareness to your workforce helping to mitigate potential risks to your business’s data. As fast as these risks can be identified, we can send real-time information to your staff educating them on how to avoid any potential data breaches. Your organisation’s best defence against malicious attacks is an informed one!

How do we do it?

 

Instructional Design

Instructional Design
Animation

Animation
Interactive Video

Interactive Video
Voice Over

Voice Over
Gamification

Gamification
Simulations

Simulations
Virtual Reality

Virtual Reality
Augmented Reality

Augmented Reality

How the process works

 

Addie Process

 

Interested in our services? Contact us below

 

 

 

Call Us

or call us +27 86 188 7672

TTRO