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The Learning Solutions Consultant
We asked one of our on-the-go Learning Solutions Consultants to share their insights and answer some questions on their role and the best ways to get into this exciting career.
What is a Learning Solutions Consultant (LSC)?
The LSC’s core objectives are to generate revenue for TTRO in a sustainable and profitable manner by acquiring and expanding customers and/or accounts, in the context of the broader TTRO strategy and vision for learning, by crafting learning solutions and driving delivery to customers.
What does an LSC at TTRO do?
Acquire and contract new customers and projects.
- Craft learning solutions and consult to customers.
- Manage workflow and programmes/development (relying on the TTRO project managers).
- Manage customers and customer stakeholders.
- Resolve project and customer challenges.
Why become an LSC?
The LSC role is a very diverse and high-paced role. It’s great to be working with clients long-term to deliver great quality learning solutions. As TTRO, we often do multi-faceted solutions (content, technology, services) so we can really manage things end-to-end to create impact! On top of that, it’s so awesome to see our great colleagues do what they do well: create awesome (digital) learning!
Is the LSC role right for you?
As an LSC, you really need quite a broad array of skills, and this is dependent on the situation you are in. One moment you could be talking strategy or programme impact, the next you’re busy constructing a solution. Other times, you might be sorted out challenges that occur in problems, and a next you might be trying to convince a client to create budget for a learning solution! If you like action, this is for you.
What are Hiring Managers looking For?
Manage stakeholders (customer, internal)
- Craft (digital) learning solutions
- Communication skills (verbally, written, presentation)
- Analytical skills
- Project management skills
- Influencing and negotiation skills
- Business acumen skills
- Leadership skills
- Consulting and advisory skills
- Decision making skills
- Business and learning analysis skills
- Listening and interpretation
- Presentation skills
Really key in the role is the ability to listen to and work closely with very different types of people (not just seniority, but also industry, background, exposure to elearning etc.)
How do I become an LSC?
I don’t think there’s a specific degree required to become an LSC, but a combination between learning/pedagogy and general business and key account management is a good starting point. While the role is definitely a commercial one, it’s not a sales-sales role: it’s really very advisory, consulting and relationship focused, more than, say, selling printers.
What do you need in your portfolio?
I don’t think a specific portfolio is necessary. That’s more for creative roles. Background in business development/sales can be helpful, or a background in consulting.
Frequently Asked Questions
Do you need a certificate or master’s degree?
A Bachelor/Honours at a minimum.
How can you get an LSC role with no experience?
Work in one of the operational roles first; I was an LED/learning designer (both with TTRO, as well as before that) and had my own small consulting business. That’s great experience, I feel.
Is Learning Solutions Consulting a good career?
I would definitely think so. The exposure you get to so many different people, projects and organisations is very enriching, and there’s plenty of opportunities from there.
What makes someone a great LSC?
All of the above!
What’s are the best tools to learn for an LSC?
Not really that applicable, but handy with PPT definitely helps!
Is it hard to become an LSC?
That depends on your current skill set. It’s important that you shouldn’t be afraid talking to people/presenting etc. Confidence and diplomacy are two great traits/skills that can help you in a lot of situations.
What is the best part about your role?
The diversity in people and projects and the ability for TTRO to really make an impact. While there’s most certainly a rhythm to the job, every day, week and year is different. We’re in a growing and fast-changing industry, where technology is pushing the boundaries of what is possible. Very exciting!